Order & Delivery Questions
Here you’ll find answers to the most frequently asked questions about orders, payment, delivery and customer service. If you can’t find the information you’re looking for, you’re always welcome to contact us.
Which payment methods do you accept?
After you approve your quotation, we’ll send you an invoice for your order. We offer invoice payment to both business and private customers, providing a smooth and flexible purchasing experience.
How long is the delivery time?
Delivery times vary depending on the product and order quantity. For most standard products, production and delivery take 5–10 business days after artwork approval and production has begun.
Can I return a product?
As our products are custom-made according to each customer’s specifications, the standard right of withdrawal does not apply. However, if there is a manufacturing defect or any issue with your order, we’ll be happy to help you find a suitable solution.
How can I contact customer service?
You can reach us by email, phone, live chat or through the contact form on our website. We aim to respond to all enquiries as quickly as possible during our regular business hours. You are welcome to contact us in Swedish, Danish or English.
Do you offer after-sales support?
Yes! We’re happy to assist you even after your order has been delivered. Whether you have questions about your products, your order or future projects, our team is always here to help.
Are shipping costs included?
No. Shipping costs apply to all orders and are calculated based on the product, weight, dimensions and delivery destination. If you’d like to know the shipping cost in advance, feel free to contact us for an estimate before placing your order.
Does the product price include all costs?
No. Product prices cover production only. Additional services such as shipping, service fees, graphic design, artwork vectorisation or other custom services are charged separately unless otherwise stated in your quotation or order confirmation. Any additional costs will always be clearly communicated and approved before production begins.
Can I change my order after it has been placed?
Yes, as long as production has not yet started, we can usually help you make changes to your order. Please contact us as soon as possible after placing your order to maximise the chances of making any adjustments.
Are there any additional fees besides the product price?
Yes. A service fee starting from SEK 395 applies to every order. The fee is calculated based on the size, complexity and requirements of your project and covers services such as order administration, artwork review, production planning and print preparation. For first-time customers, a one-time customer setup fee of SEK 499 also applies. This fee covers the creation of your customer profile and the initial setup required to ensure a smooth ordering process for future projects. All applicable fees are clearly specified in your quotation before production begins, so you’ll always know exactly what to expect.
Artwork & Design Questions
Here you’ll find answers to the most frequently asked questions about artwork files, file checks, design assistance and our graphic design services. If you can’t find the information you’re looking for, you’re always welcome to contact us.
How does the artwork check work?
All artwork files undergo a free pre-flight check before production. We verify that your file meets the basic printing requirements, including the correct dimensions, resolution and overall print suitability.
Can you help me create print-ready artwork?
Yes! If you don’t have a finished artwork file or need help with the design, our team can create a professional, print-ready design based on your requirements.Our graphic design service is available from SEK 595 per hour.
What do I need to provide?
To create your design, we’ll need:
– Your preferred layout or placement
– Information about the desired design, colours and content
– Logos, images and text in the highest quality available
Can you convert my logo into a vector file?
Our design service includes:
– A custom layout created according to your requirements
– Delivery of a print-ready PDF directly to our production partner
– Two rounds of revisions after the initial design proposal
If you’d like to receive the final print-ready artwork file for your own use, it can be purchased separately for SEK 399 per file.
Can you convert my logo into a vector file?
Yes. We offer logo vectorisation from SEK 399 per file.
Please note that vectorisation is not included in our standard design service.
When does production start?
Production begins once you have approved the final artwork or proof. Delivery times are calculated from the date of your final approval.
How do I submit my artwork?
You don’t need to send your files immediately. Once your quotation has been approved, we’ll contact you and let you know when it’s time to submit your artwork. Files can then be sent to us by email.
Do you proofread spelling and text?
No. Customers are responsible for ensuring that all text and content are correct. We strongly recommend reviewing and approving your artwork carefully before production begins.
I need several different artwork designs. What should I do?
No problem. Contact us and we’ll prepare a customised quotation based on the number of designs, products and your specific project requirements.
Which file formats do you accept?
We accept print-ready PDF, AI, EPS and SVG files only.
All text must be converted to outlines, and all logos and graphics must be supplied as vector artwork. If you’re unsure whether your file meets our requirements, we’ll be happy to check it for you before production.